Shipping and Returns

Domestic USPS Priority Mail

Free shipping on orders over $100.00

Flat rate of $5.75 on orders under $100 

Can be delivered to post office box. Most addresses are delivered to in 2-3 days.


International Shipping Rates Available at Check Out 

Are you shipping to my country?

My mantra at Jamies Horse Jewelry is to provide as many people as possible access to products. You find a list of countries we ship to at checkout.

 

How much do I pay for shipping?

The cost for shipping your order depends on your address, and the service level you choose for shipping (Express or Standard). My commitment to you is to be 100% transparent with the shipping cost. Keeping the shipping cost as low as possible and through logistics partners to select the best and most reliable carriers available to ensure your order arrives on time.

 

What are "landed costs"?

Duties, taxes (tariffs) and fees are assessed by your local government as a source of revenue for ecommerce purchases. They are similar to taxes you pay when purchasing a product in a local store within your own country. The duties, taxes and import fees presented at checkout are fully guaranteed. If you pay duties and taxes at checkout your order will be expedited at customs and you will not be charged any additional fees upon delivery.

 

What shipping service levels do you offer?

Jamies Horse Jewelry offers both Express and Standard shipping, and at checkout you can choose which one you prefer.

 

How long will it take for my order to arrive?

The delivery time varies depending on the carrier, the service level and your address. Generally speaking, it takes between 1-5 business days for Express shipments to arrive. And Standard shipments usually take between 3 to 12 business days. Note, these time ranges do not include any delivery delays due to customs clearance. But again remember that by paying duties and taxes at checkout your order will be expedited at customs and there will be no surprises of additional fees upon delivery.

 

Why do I pay duties and taxes?

All duties, taxes and fees are collected on imports by your country’s customs authorities. The order value, shipping charges, types of commodities and their value, country of manufacture and trade agreements dictate the import duties, taxes and fees levied by your country. The duties and taxes are mandatory and must be paid either at checkout or upon delivery of your order.

 

How do I pay duties/taxes?

Generally speaking, you pay duties and taxes at checkout when you place your order. This way you not only see the total cost upfront before placing the order, but you also won’t have to pay again when the parcel is delivered to you. In a few instances, you may pay duties and taxes upon delivery.

 

How can I track my order?

Jamies Horse Jewelry provides you a tracking number and link when your order is being fulfilled which typically happens within 24 hours after you place your order (for orders placed over the weekend or during holidays it may take a bit longer). You can track the status of your order through this tracking number and link where updates are posted as your parcel is in transit and delivered to you.

 

What if my order gets stuck in customs?

First, I want to let you know that most shipments make it through customs without any delays. That said, from time to time customs authorities review a shipment and may ask for additional information before the customs authorities clear the shipment for final delivery. If additional information from you is needed to get your shipment cleared by customs, you will be notified. Reviews by customs authorities can take as little as a few hours, but occasionally it can take days or even weeks especially of duties and taxes were not paid upfront. 


Returns:


Domestic orders: I want you to love what you have purchased. If you do need to return or exchange an item, for whatever reason, be sure I receive the returned package within 15 days of delivery to you for a complete refund (excluding shipping). If the return arrives after the 15 days there will be a 20% restocking charge.
Please contact me to let me know if you are returning an item.

 

No returns on International orders.

Custom orders are not returnable.

Shipping is non-refundable.

 

Please email or call me 888-309-5818 first
Jamie Menczer
15000 W Highway 318
Williston, FL 32696